Client Satisfaction Formula - S8 E31

Takeaways

Properly trimming your client base is essential for organizational health.
Reputational risk is particularly significant for smaller companies.
A client that was once a great fit may no longer align with your business.
Engagement and profitability must be balanced for both clients and employees.
High-paying clients with low engagement can harm your reputation.
Employees with high engagement but low compensation risk burnout.
It's crucial to keep employees compensated fairly to prevent poaching.
Constantly evaluate your client base to ensure alignment with business goals.
Finding solutions for clients who no longer fit is key to maintaining relationships.
Utilizing engagement and profitability charts can help in decision-making.