Customers AND Employees First - S8 E13

Takeaways

• Surrounding yourself with diverse personality types enhances leadership effectiveness.
• High growth companies often have strong, decisive leaders (reds).
• The debate of whether employees or customers come first is nuanced.
• Employee satisfaction directly impacts customer satisfaction.
• It's essential to maintain a balance between employee and customer needs.
• Entitlement can arise from focusing too much on one group over the other.
• Leadership should involve teaching respect and accountability to both employees and customers.
• Successful businesses treat both employees and customers with equal importance.
• The idea of ranking priorities can be detrimental to business culture.
• A well-functioning business operates like a family, balancing needs and expectations.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

Sponsors

🌱 S.E.E.D. Planning Group - https://www.seedpg.com/

🎙️ Ditch The Suits Podcast - https://www.ditchthesuits.com/

💻 NQR Media - https://www.nqrmedia.com/

🎙️ One Big Thing Podcast - https://www.nqrmedia.com/one-big-thing

Chapter Markers:

00:00 - Understanding Leadership Colors

09:06 - Balancing Employee and Customer Needs