Episode 431

Everybody's Job is Customer Service - S8 E38

Takeaways

  • Growth should not come at the expense of control.
  • Transforming client experience can differentiate a business.
  • Training all staff on client service is essential.
  • Employee and customer focus must be balanced.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham


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Unleashing Leadership: Unlocking Greatness and Embracing Change

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About your host

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Travis Maus

Travis Maus is the Chief Executive Officer of S.E.E.D. Planning Group is a fee-only financial planning firm with over 30 employees and locations in New York and Tennessee.

He hosts Unleashing Leadership and co-hosts the award-winning Ditch the Suits Podcast. Ditch the Suits aim is to help listeners get the most from their money and lives.

He is passionate, unfiltered, and committed to building great businesses.