Episode 438

Keeping Your Promises - S8 E45

Takeaways

  • Customer experience is shaped by all senses.
  • A positive work environment influences customer perceptions.
  • Leaders must take personal responsibility for their employees.
  • Great leadership goes beyond just making money.
  • Employee happiness translates to community engagement.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

Suggested Content

🎤 Ditch The Suits Podcast

🖥️ Ditch The Suits Website

🎙️ One Big Thing Podcast


Chapter Markers

00:00 - The Impact of Customer Experience

02:49 - Leadership Responsibilities in Business

06:02 - The Importance of Employee Engagement

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Unleashing Leadership: Unlocking Greatness and Embracing Change

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About your host

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Travis Maus

Travis Maus is the Chief Executive Officer of S.E.E.D. Planning Group is a fee-only financial planning firm with over 30 employees and locations in New York and Tennessee.

He hosts Unleashing Leadership and co-hosts the award-winning Ditch the Suits Podcast. Ditch the Suits aim is to help listeners get the most from their money and lives.

He is passionate, unfiltered, and committed to building great businesses.