Episode 422
Stop Chasing the Herd Off the Cliff - S8 E29
Takeaways
- Starbucks exemplifies the balance between customization and standardization.
- Flexibility within a business template is crucial for success.
- Consistency in processes leads to a better client experience.
- Every employee should follow a standard method for tasks.
- Military discipline serves as a model for business consistency.
- Leaders must adapt to local preferences and differences.
- Feedback from employees can lead to significant improvements.
- Understanding business metrics is essential for informed decision-making.
- Not all business practices need to follow a standard menu.
- Creativity in business can lead to unexpected positive outcomes.
📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham
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