The Importance of The Client Journey

Takeaways

• Be a part of the user journey.
• Differentiate your product or service by enhancing the experience.
• Creating advocacy referrals is crucial for business growth.
• Long-term relationships are more valuable than one-time transactions.
• Understand the emotional impact of your service on clients.
• Focus on the quality of interactions with clients.
• Treat clients as individuals, not numbers.
• Communicate in a way that clients can easily understand.
• Aim for a journey that fosters trust and curiosity.
• Create an environment where clients feel valued and special.

📖 Buy "Build" by Tony Fadell -

https://www.amazon.com/Build-Unorthodox-Guide-Making-Things/dp/0063046067/ref=sr_1_1?crid=2GEU170W71WGG&dib=eyJ2IjoiMSJ9.Rs-FvZmSQsSu1X8DcQQ1ncFIlz7afDm_wNmFKKG-4ntqHeB4ALGPThHxvmZY3loQYTOMgcvu5gTY6KxgFgITlSUitY_qievRXBbHkg2a-x_eblYpwRKNe264L3x3OHRrq3cm88AvYnl5QHF-xtkoIY7dcRrRnQ7A7uNhnIYwRG7jnukmQuLKKehaxDhja0-6cUXLVEVgVPE1lf1ZMFkVTrQr6EJS6U-KKxVwxDEexPw.UsuRPNIJgNmexH3e_xuAfp_GZKxkxlKHikXxLFTX1P8&dib_tag=se&keywords=build+tony+fadell+book&qid=1722454453&sprefix=build+tony%2Caps%2C75&sr=8-1

Sponsors

🌱 S.E.E.D. Planning Group - https://www.seedpg.com/

🎙️ Ditch The Suits Podcast - https://www.ditchthesuits.com/

💻 NQR Media - https://www.nqrmedia.com/

🎙️ Cut Throat College Planning Podcast - https://www.nqrmedia.com/ctcp/cut-throat-college-planning

🎓 College Prep Bootcamp - https://www.sohteam.org/college-prep-bootcamp

🎙️ One Big Thing Podcast - https://www.nqrmedia.com/one-big-thing

Chapter Markers:

00:00 - Introduction to User Experience in Business

02:45 - The Importance of Being Part of the User Journey

05:52 - Creating Advocacy Through Exceptional Experiences

09:03 - Long-Term Relationships vs. Transactional Interactions